Last Updated: August 12, 2026
At Octascend, we respect your privacy and take the protection of your personal information seriously.
This Privacy Policy explains how Octascend collects, uses, stores, and protects information when you visit our website, contact us, request our services, or work with us.
By using our website or providing information to us, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Octascend is a digital services company providing web development, branding, social media marketing, paid advertising, and e-commerce solutions.
For privacy-related questions or requests, you can contact us at:
2. Information We Collect
We only collect information that is reasonably necessary for operating our website, communicating with you, providing our services, and managing our business relationship with you.
Information you provide directly
When you contact us through our website or communicate with us about our services, we may collect:
- Your name
- Email address
- Phone number
- Business or company information
- Details about your project or service requirements
- Messages and other information you choose to provide
- Files, images, documents, logos, brand assets, and other materials you send to us
You are not required to provide information that is not necessary for your particular request. However, if you do not provide information needed to respond to an inquiry or provide a service, we may not be able to proceed with that request.
Information collected automatically
When you visit our website, certain technical information may be collected automatically. This may include information such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Approximate location
- Referral source
- Date and time of visits
- General website usage information
This information helps us understand how visitors use our website and improve its performance and usability.
3. How We Use Your Information
We may use the information we collect to:
- Respond to your questions and inquiries
- Communicate with you about our services
- Understand your project requirements
- Prepare proposals, quotations, and project plans
- Provide and manage our services
- Create, deliver, and maintain websites, brands, marketing campaigns, and other agreed deliverables
- Process and manage client projects
- Receive and work with files and materials provided by clients
- Improve our website, services, and customer experience
- Understand website traffic and usage
- Maintain website security and prevent misuse
- Meet applicable legal and business obligations
- Protect our rights and the rights of our clients
We do not sell your personal information.
4. Contact Forms
Our website includes a contact form that allows visitors to contact us.
Information submitted through the contact form is used to understand your inquiry and respond to you. We may retain correspondence and related information for as long as reasonably necessary to manage the inquiry, provide services, maintain appropriate business records, or meet legal obligations.
Please do not submit highly sensitive personal information through our website contact form unless we specifically request it and provide an appropriate method for submitting it.
5. Client Information and Project Files
When you become a client, we may need additional information to provide the services you have requested.
This may include business information, account information, project requirements, brand assets, photographs, documents, website content, credentials, or other materials you voluntarily provide.
We use these materials only as reasonably necessary to perform the agreed services, communicate with you, manage the project, and maintain appropriate business records.
Clients remain responsible for ensuring that they have the necessary rights and permissions to provide materials to Octascend for use in a project.
6. Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help a website remember information, understand how visitors use the website, and improve functionality.
We may use cookies for purposes such as:
- Website functionality
- Security
- Understanding website usage
- Analytics and performance measurement
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect how some parts of our website function.
7. Google Analytics
We use Google Analytics to understand how visitors interact with our website.
Google Analytics may collect information about website visits, devices, browsers, pages viewed, approximate location, and other usage information.
We use this information to understand website performance, identify areas for improvement, and improve the experience for visitors.
Google may process information in accordance with its own privacy practices and policies. You can learn more about Google’s privacy practices through Google’s official resources.
8. Third-Party Services
We may use trusted third-party service providers to operate our business and deliver services.
These may include:
- Google — analytics and related business/technical services
- WhatsApp — client and prospective-client communication
- Canva — design and creative production
- Hosting providers — website hosting, storage, security, and infrastructure
These providers may process information on our behalf or independently in accordance with their own terms and privacy policies.
We only use third-party services where they are reasonably necessary for operating our website, communicating with clients, or delivering our services.
9. Sharing Your Information
We do not sell or rent your personal information.
We may share information when reasonably necessary with:
- Service providers that help us operate our website or business
- Providers used to deliver a service you have requested
- Professional advisers where necessary
- Legal, regulatory, or government authorities when required by applicable law
- Other parties where you have specifically authorized or requested the disclosure
We aim to limit information shared with third parties to what is reasonably necessary for the relevant purpose.
10. International Data Transfers
Some of the third-party services we use may operate or store information outside Somalia.
Where personal information is transferred to or processed in another country, we take reasonable steps to use reputable providers and appropriate safeguards consistent with applicable data-protection requirements.
Because third-party providers operate their own systems, the precise location where information is processed may depend on the provider and the services being used.
11. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, online service, or electronic transmission can be guaranteed to be completely secure.
You should also take reasonable steps to protect your own information, including using secure passwords and avoiding sending sensitive credentials through ordinary communication channels unless necessary and specifically requested.
12. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining business and financial records, resolving disputes, enforcing agreements, and complying with legal obligations.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal or legitimate business requirements.
13. Your Privacy Rights
Depending on applicable law and the circumstances of the processing, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where applicable
- Request restriction of certain processing
- Object to certain processing
- Request information about how your personal information is being used
- Exercise other rights available under applicable data-protection law
The Somalia Data Protection Authority identifies rights including access, rectification, erasure, restriction, portability, objection, and protection concerning certain automated decisions.
To exercise a privacy right, contact us at info@octascend.com. We may need to verify your identity before completing certain requests.
14. Children’s Privacy
Our website and services are intended primarily for businesses, organizations, and individuals who are legally able to enter into agreements.
We do not knowingly collect personal information from children for purposes unrelated to providing an appropriate service.
If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action where required.
15. Data Breaches
If we become aware of a personal-data breach that requires notification under applicable law, we will take reasonable steps to investigate, contain, and address the incident and make any required notifications.
The Somalia Data Protection Authority provides specific procedures and requirements concerning personal-data breach notification.
16. Links to Other Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, content, or policies of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this page periodically to remain informed about how we handle personal information.
18. Contact Us
If you have questions about this Privacy Policy, want to exercise a privacy right, or have a concern about how we handle your personal information, please contact:
Octascend
Email: info@octascend.com
Website: https://octascend.com
We will review privacy requests and respond within a reasonable period, subject to applicable law and the nature of the request.
19. Applicable Data Protection Law
Octascend seeks to handle personal information responsibly and in accordance with applicable data-protection requirements, including the Somalia Data Protection Act No. 005 of 2023, applicable regulations, and relevant guidance issued by the Somalia Data Protection Authority.
This Privacy Policy is intended to explain our practices clearly and does not limit any rights you may have under applicable law.
